Your privacy, in plain words.

Hosts share a host or society name, a contact name, a mobile number, the property address with landmark and PIN code, the exact map pin, parking rules, charger details, hourly availability and an optional welcome note.

Drivers share a full name, a mobile number, a driving licence number, a vehicle registration number, the EV brand, model and connector, a home or preferred area with a map pin, and whether they carry a portable car washer.

We also keep the bookings you make, the reviews you leave and the review points each host earns.

Your mobile number is verified with a one time code sent on WhatsApp or SMS. Your Aadhaar is verified with a one time code too. We use the full Aadhaar number only for that check and keep just its last four digits. The full number is never stored.

One time codes are stored only as secure hashes, expire after five minutes and lock after five wrong attempts.

Mobile numbers are masked everywhere on ChargeMitra. The moment a driver agrees to charge at a neighbour, the host sees the driver’s number and the driver sees the host’s number, so they can call or chat on WhatsApp. If a booking is cancelled, the numbers are hidden again.

Hosts also see the driver’s name, vehicle number and EV model for that booking, so the right car reaches the gate.

A host’s map pin, locality, landmark and PIN code are shown publicly so drivers can navigate there, and every listing QR code opens Google Maps directions to that pin. The house or building line of the address is shown only to drivers who have connected.

A driver’s home location is used only to find nearby neighbours. It is never shown to hosts. Live location is used only while you choose to share it on the page.

Mitra, the voice guide, turns your speech into text in your own browser. Your questions and the trip details needed to answer them are sent to our AI service to write a reply. We do not keep your voice recordings.

You stay signed in through a secure, HTTP-only cookie. Hosts can pause a listing at any time from My Mitra, and drivers can update their driver pass whenever their EV or address changes.

To correct or remove your information, contact the ChargeMitra team and we will act on it promptly.